TenantTracks Blog

Date: 10/02/2024
In a startling revelation, popular tenant screening services have been exposed as incomplete, potentially putting landlords and their properties at risk. A recent investigation has uncovered significant gaps in the data provided by Zillow, RentSpree, and SoftScreen, leaving property owners vulnerable to potential legal issues, property damage, and unsafe living conditions.
Landlords Beware: Hidden Dangers Lurk in Popular Tenant Screening Tools
In a shocking revelation, a recent investigation has uncovered significant flaws in some of the most widely used tenant screening services. Zillow, RentSpree, and SoftScreen have been found to be missing crucial data that could put rental property owners at risk.
Criminal History Gaps
One of the most concerning issues is the limited timeframe for criminal history checks. Zillow, a well-known and seemingly convenient screening tool, only reports criminal records within the last 7 years no matter what state you’re running the report in. This means that tenants with serious criminal histories, like arson, rape, or weapons related-charges may pose a threat to your property, the residents that live in your buildings and dangerous people could easily slip through the cracks.
As of September 2024, Zillow’s website states, “To align with Federal guidelines, criminal and housing court record background checks do not include: Records older than 7 years, arrests records, non-conviction records, dismissed records, non-judgments older than 1 year and vacated/appealed housing court cases, or judgements in favor of the defendant.”
While this might coincide with “federal guidelines” for employment background, it does not apply to rental housing, where there is no federal statute of limitations on reporting criminal convictions. TenantTracks prefers to provide landlords, property managers and REALTORS the full historic picture of tenants and does not hide or conceal criminal data after any amount of time. You can read the full disclaimer HERE.
Missing Eviction Records
Another major oversight is the failure to include eviction records in many screening reports. Alarmingly, in Connecticut as of September 2024, both RentSpree and SoftScreen have failed to include Connecticut eviction data in their background checks consistently. Eviction data, as you can imagine, is one of the most important pieces of a tenant background check, and we’d argue their reports shouldn’t even be considered “complete” without this data. Landlords relying on these incomplete services could unknowingly rent to tenants with a history of causing problems, not paying rent and damaging properties. You can read the full disclaimer HERE.
The Dangers of Incomplete Screening
The Importance of Comprehensive Screening
To protect your rental property and ensure the safety of your tenants, it is essential to use a comprehensive tenant screening service. TenantTracks offers a superior solution that includes:
Don't Become a Victim
Use TenantTracks for screening rental applicants and if you are currently using Zillow, RentSpree, or SoftScreen, it's time to switch to a more reliable service. TenantTracks offers a comprehensive and affordable solution that can help you protect your rental property and avoid costly mistakes.
TenantTracks is the best choice for landlords seeking an easy to use format providing comprehensive and affordable tenant screening solutions. Our reports provide the most accurate and up-to-date information available. By choosing TenantTracks, you can rest assured that you are making informed leasing decisions about your future tenants and protecting your rental property.